Frequently Asked Questions
Answers to the questions we hear most. Don’t see yours? Contact us.
Booking & Scheduling
How do I book a service?
Use our Book Now page to build an instant estimate and send your details, or email service@flamingocleaner.com. We’ll email you a confirmation with your date, arrival time and estimate.
When are you available?
Weekday evenings (Nassau County from 6 PM, Suffolk County from 5:30 PM) and weekends from 8 AM to 7 PM. We go live on November 5, 2026 and are booking appointments from that date.
Do I need to be home during the cleaning?
No. Just tell us how we’ll get in (lockbox, door code or someone home) and where to park when you book. You’ll get a reminder the day before your appointment.
Can I cancel or reschedule?
Yes. Cancelling or rescheduling is free with at least 24 hours’ notice. Just reply to your confirmation email or email us. See our Policies.
Which areas do you serve?
We serve Nassau and Suffolk Counties on Long Island. If you’re nearby and don’t see your town on our Service Areas page, just ask.
Pricing & Payment
How much does a service cost?
Pricing depends on property size, condition and any add-ons you choose. Our Book Now page shows an instant estimate range. These are estimated prices only — your final price will be given to you on site, before we start cleaning.
Do I pay in advance?
No. Nothing is charged when you book. Payment is due after the job, by cash, Zelle, Venmo or credit/debit card.
Do you offer recurring service discounts?
Yes. When you book residential cleaning weekly, every 2 weeks or monthly, your first visit is at our regular price, and every recurring visit after that is 10% off. Move-in / move-out cleans aren’t included. Choose your schedule on our Book Now page to see both prices.
Can I bundle services?
Absolutely. Our seasonal bundles (Spring Awakening, Autumn Shield, the VIP Driveway add-on and the 4-Season Total Property Pass) combine services at a discount.
Our Service
What services do you offer?
Seven service lines: residential cleaning, commercial and janitorial, carpet, upholstery and floor care, window cleaning, pressure and soft washing, mobile car wash and detailing, and snow removal, plus add-ons for each.
What’s the difference between a standard and a deep clean?
A standard clean covers dusting, kitchen and bathroom cleaning, floors and trash. A deep clean adds baseboards, door frames, detailed bathroom scrubbing, cabinet fronts, window sills and more. See the full checklists on our Policies page.
What if I’m not happy with the cleaning?
Let us know within 48 hours (photos help) and we’ll come back and re-clean that area free of charge.
Do you work around pets?
Yes, we love animals! Please tell us about pets when you book. Anxious pets are best kept in a separate room while we work.
Do you use eco-friendly products?
Yes. You can upgrade any residential clean to 100% plant-based, non-toxic, allergen-free products.